How we look after your details
One More Mission puts neighbours who need a hand in touch with volunteers who can give one. To do that safely we keep some details about both. This page says what, why, who sees it, and how to have it removed.
Last updated 2 October 2026. A project of Restoring The Years Ministries, the Tri-Cities, Tennessee.
The short version
- We never sell your details, never show adverts, and do not track you around the internet.
- A street address, telephone number or surname is never put on the public site. It goes to one volunteer only, after the office approves that person for that job.
- The app sends notifications only if you turn them on, and they never show a name or an address.
- You can delete your account yourself, from the website or the app, at any time.
What we keep, and why
If you ask for help
The name, email address and telephone number of the person asking (and of the person they are asking for, if that is somebody else), the address where the work is, how to get in and when suits, what is wrong, any photo you attach, whether money is needed, whether you are happy for your story to be shared, and whether you agree to be texted. You also sign a release on the form; see If you sign a form below.
We need these to decide whether we can help, to send the right person, and to keep you informed. When a request is approved, the address is turned into a map pin once, by OpenStreetMap's Nominatim service, so a volunteer can be given directions without the address being written on their screen.
If you volunteer
Your name, email address, telephone number, town, church, what you can help with and anything you write about yourself, and a password (stored only as a one-way scrambled form we cannot read back). The office adds what it needs to send you into people's homes safely: notes from vetting, training dates, and paperwork such as a background check. When you take on a job we keep the dates, the hours, the photos you add of the work, and the messages you exchange with the family through the site.
If you sign a form
The release of liability and the other forms are signed on screen. We keep the name you type, your signature or initials as you drew or typed them, the time, the internet address and browser you signed from, and a fingerprint of the exact wording, and we make a PDF copy that is emailed to you. These are what make the signature hold up, and they are kept as legal records.
If you ring or text the project number
Calls and texts to and from the project number go through Twilio. We keep the numbers, the times and lengths of calls, the words of texts, and any voicemail you leave, so the office has a record of who said what. Calls are not recorded unless you are told at the start of the call.
If you order from the shop or leave a review
For an order: your name, how to reach you, a postal address if you want it posted, and what you ordered. There is no card payment on this site. For a review: the name you give and what you write, which is read by the office before anything is published.
If you use the app
The app for Android and iPhone is this website in an app, with a few things a website cannot do:
- Notifications, if you turn them on. Your phone is then given a token by Firebase Cloud Messaging, a Google service, and an iPhone also has one from Apple's Push Notification service. We keep them with your account, along with the app's version and whether the phone is Android or iPhone. Google receives its token and an installation identifier, and Apple the iPhone's token, in order to deliver the notification; an iPhone's notifications go from us to Apple directly. A notification says what kind of thing has happened and a job number or a town; never a name, an address, a telephone number or the words of a message. Signing out stops them; switching them off in the app or the phone's settings deletes the token.
- Camera and photos, only when you choose to take or attach a photo of a job. The photo is uploaded to us, and only the crew and the office see it.
- App lock, if you switch it on. The app asks your phone to check your fingerprint, face or passcode. The phone does the checking; the app and the ministry never receive any of it.
- Opening a signed form saves a temporary copy on your phone so it can be shown. It is cleared out by the app.
The app does not use your location, your contacts, an advertising identifier, analytics or crash-reporting services. It saves no copy of the pages you visit on the phone, so a family's address is not left behind on it after you sign out.
Everybody who visits
Like any website, ours sees your internet address and browser on every visit, and keeps them for a short while to stop abuse (too many sign-in attempts, for example) and in a record of changes made by people signed in. A cookie keeps you signed in; there are no advertising or analytics cookies. The site's fonts come from Google Fonts, so your browser asks Google's servers for them and Google sees your internet address when it does.
Who sees what
| Anybody | Volunteers | The matched volunteer | The office | |
|---|---|---|---|---|
| What the job is, and the town | Yes | Yes | Yes | Yes |
| First names of the family and of the volunteer | Yes | Yes | Yes | Yes |
| Street address, telephone, email, surname | No | No | Yes, while the job is open | Yes |
| A volunteer's contact details and paperwork | No | No | No | Yes |
"The office" is the ministry's own staff, each with their own sign-in. Asking to see a family's full address is a deliberate press of a button, and it is written down. Once a job is finished, the family's address and telephone number come off the volunteer's screen.
Who else handles it
Only the companies the site needs in order to run, each for its own part:
- Namecheap hosts the website and its database in the United States, and handles its email.
- Twilio carries calls and texts to and from the project number.
- Google Firebase Cloud Messaging and Apple deliver the app's notifications.
- OpenStreetMap (Nominatim) turns an approved request's address into a map pin, once.
- Google Fonts serves the lettering the site is set in.
We will also share details if the law requires it, or to protect somebody from harm. We do not sell or rent anybody's details, to anybody, ever.
How long we keep it
- Requests are kept as the ministry's record of its work, so the next volunteer at the same door knows what was done before.
- Accounts are kept until you delete yours.
- Signed forms are kept as legal records, including after an account is deleted.
- App notification tokens go when you sign out, switch notifications off, or delete your account, and are cleared out after nine months unused.
- Backups of the whole site are taken nightly; daily copies are kept for two weeks and weekly ones for a year.
Your choices
- See or correct your details on your profile, or ask us.
- Delete your account yourself, from your profile on the website or in the app (Delete my account). Your details go for good; signed forms are kept, as above.
- Stop the emails about new missions on your profile. Messages about your own jobs and requests keep coming.
- Stop the texts by replying STOP, or unticking them on your profile.
- Stop app notifications under App settings in the app, or in your phone's settings.
- Have a request's details removed. If you asked for help and want your details taken off our records, email or ring us and we will remove everything we are not required to keep.
Keeping it safe
The site only works over an encrypted connection. Passwords are stored in a form nobody can read back. Each member of staff has their own sign-in with only the access their job needs, and the private details of a job are shown to one approved volunteer at a time.
Children
The site and the app are not meant for children under 13, and we do not knowingly keep details about them. A parent or carer can ask for help on a household's behalf.
Changes
If what we keep or who handles it changes, this page changes first, with a new date at the top.
Questions
Email help@projectomm.org or ring (423) 292-1922. A person will answer.